ReneeHensley's
Portfolio
I’m a Learning, Talent & Performance leader who uses performance diagnostics to turn business challenges into measurable results.
My work spans sales enablement, leadership development, systems training, and behavior change. I’m not here to build content for content’s sake. I bridge strategy and execution to ensure learning actually shows up in performance, not just completion rates.
I specialize in performance diagnostics by pinpointing whether gaps are driven by capability, process, leadership, incentives, or environment, and designing targeted interventions that close those gaps and move key business metrics.
This portfolio reflects both how I think and how I build: from diagnosing the real problem to designing solutions that drive behavior change in the real world.
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ReneeHensley's
Portfolio
I’m a Learning, Talent & Performance leader who uses performance diagnostics to turn business challenges into measurable results.
My work spans sales enablement, leadership development, systems training, and behavior change. I’m not here to build content for content’s sake. I bridge strategy and execution to ensure learning actually shows up in performance, not just completion rates.
I specialize in performance diagnostics by pinpointing whether gaps are driven by capability, process, leadership, incentives, or environment, and designing targeted interventions that close those gaps and move key business metrics.
This portfolio reflects both how I think and how I build: from diagnosing the real problem to designing solutions that drive behavior change in the real world.
Association for Talent Development (ATD)
BEST 2025 Award Winner - GEHA
About Me
I’ve spent my career inside the work of facilitating, designing, developing, implementing, and leading learning across technical, sales, customer service, and leadership domains. That depth matters. Not every problem is a training problem and I know how to tell the difference.
I bring an end-to-end L&D perspective that connects talent strategy to execution and drives measurable performance all while leveraging AI to remove friction so people can show up, contribute, and perform at a higher level.
I do my best work in environments ready to rethink how learning drives performance, not repeat what’s always been done, while building on what’s already working.
Experience
I’ve led enterprise learning initiatives in partnership with operations, sales, and executive leadership that aligns workforce capability with business priorities.
My experience spans leadership development, technical and systems training, customer experience, and commercial learning strategy, including system implementations and organizational change.
I build and scale learning solutions in complex environments focused on execution, not just completion. I’ve led cross-functional teams and developed SOPs, process documentation, and clearly scoped solutions aligned to business needs.
Core Capabilities
• Performance Consulting & Root Cause Analysis (HPT)
• Learning Strategy & Workforce Capability Development
• Commercial & Customer Enablement (Sales, B2B, SaaS, Contact Center, Omnichannel)
• Performance Enablement & Coaching (QA, Call Monitoring, Goal Setting, Development Plans)
• Instructional Design & Learning Frameworks (ADDIE, SAM, ISD, LEAP)
• Facilitation (CTT+ | Multi-domain)
• Learning Systems (LMS/LXP) & Operations
• Talent Strategy & Onboarding (Pre-boarding, Orientation, Evergreen Onboarding)
• Financial & Vendor Strategy (Budgeting, Forecasting, Resource Allocation, RFPs, Negotiation)
• Measurement, Analytics & Performance Alignment
Projects & Initiatives
I design and deliver learning solutions that drive real business outcomes, from enterprise transformation and system adoption to leadership development and performance enablement.
Explore selected work across learning strategy, experience design, facilitation, and performance consulting, grounded in real-world impact.
Insights & Articles
Explore my insights and articles, where I challenge conventional thinking and share practical perspectives on learning, performance, AI, and why unlearning is often the key to real change.
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